Luceco Warranty
Luceco provide a warranty on all products. The warranty shall only apply to Luceco branded lighting products sold in the UK and shall apply for the benefit of the End User. Luceco warrants that all LED lighting products comply with their published specifications at the time of sale and are free from defects in materials and workmanship.
The Luceco Warranty is subject to the terms and conditions set out below. However, the statutory rights of consumers are not affected in any way.
The Warranty set out herein shall be valid for the specified Warranty period from the date of purchase of the product by the End User (unless otherwise stated).
If any Product fails, Luceco will provide free replacement of the failed product subject to the terms and conditions set out herein.
Warranty Claims
Should a Luceco LED luminaire or lamp fail within the warranty period, Luceco will provide replacement products free of charge.
The acceptance of any claim under the Luceco Warranty is subject to our Warranty terms and conditions:
- The installed burning hours cannot exceed the stated lifetime of the product.
- Luceco are granted access to the failed Product or system for verification of non-compliance if required at Luceco’s sole discretion.
- The End User must be able to produce a valid proof of purchase (physical or online).
- Any claim under this Warranty must be reported to Luceco within 30 days of discovery and any Product or part may need to be returned promptly to Luceco at its request.
- Any claim under this Warranty must be made in writing and specify details of the failed Product, purchase date, installation date, description of problem, number and percentage of failures, product code, batch code, application, hours burned.
- In the event of the replacement Product being supplied, such product will be warranted for the unexpired portion of the original warranty.
Conditions
Luceco shall not be liable for replacement of any Product in the event that it has failed due to:
- Non-compliance with installation and safety regulations given in the installation instructions.
- Faults caused by the installer through installation or testing errors including, but not limited to, connection to an incorrect or unstable power supply.
- If the Product has not been installed by a qualified electrician if applicable by law or
regulations or as instructed by Luceco. - Consumable components such as emergency batteries are warrantied separately to the luminaire warranty. All emergency batteries have a design life of 4 years and
are supplied with a 2 year manufacturer’s warranty. - Inappropriate use or intentional damage by the owner or third parties.
- Repairs or Modifications carried out by parties other than a Luceco authorised representative.
- External influences (e.g. weather, transit damage).
- Use of non-approved parts such as lamps, care products and incorrect or third party supplied spare parts.
- Accidental damage.
- If no fault can be found for which Luceco is responsible, in accordance with the terms & conditions of the Warranty, Luceco reserves the right to invoice customers with reasonable costs in accordance with Luceco’s rates. Carriage costs of returned items are not covered by the Warranty.
Duration
Luceco LED lighting Products come with a 1 Year manufacturer’s Warranty, beginning on the date of purchase, as standard. Many product ranges include an additional warranty period ranging from 1 year to 6 years (additional to the 1-year Guarantee) based on the specification of the product. The warranty for each product range can be found on our website.
On-Site Warranty
Luceco offers a 2-Year On-site Warranty on commercial projects where the site conditions and burning hours are known. The On-Site Warranty applies to Luceco qualifying luminaires that typically have integrated LED light sources that are suitable for commercial installations.
Qualifying products and any labour associated with a warranty replacement are covered for the first year following purchase (unless otherwise agreed in writing by the Luceco Project sales manager). Labour will only be subject to Luceco responsibility if the product is installed.
The on-site Warranty applies to:
- Products purchased within the United Kingdom only;
- New Products purchased from an authorised Luceco wholesaler/distributor;
- The original Purchaser only.
The on-site Warranty does not apply to:
- Domestic installations (these are subject to the Luceco standard warranty)Lamps or tubes or products supplied with replaceable Lamps;
- Products that were procured second hand, at an auction, or by any other means.
3-Year Lamp Warranty
Luceco LED lamps are warranted against defects in material and workmanship for a period of 3 years from the date of purchase (unless otherwise stated)
Should a product fail to perform as described within the warranty period it will be repaired or replaced with the same or equivalent product by Luceco plc, free of charge provided that you:
- Return the product to us with shipping charge prepaid,
- Provide us with proof of the original date of purchase and
- Quote our return authorisation number.
Repaired or replaced products will be returned to you with shipping charges prepaid. Replacement products may be refurbished or contain refurbished materials. If in our sole discretion, we are unable to repair or replace a defective product, we will refund the purchase price of the product.
This warranty will not apply if in our judgement, the product fails due to damage in shipment, handling, storage, accident, abuse or misuse, or if it has been used in a manner not conforming to our product instructions, has been modified in any way, or has any serial number removed or defaced. Repair or attempted repair will void this guarantee. Our maximum liability under the terms of this warranty is limited to the purchase price of the product covered by the warranty and is strictly limited to losses that were reasonably foreseeable.
These warranty terms are subject to change without notice in our sole discretion. The warranty is given under English Law. If any part of this warranty is deemed unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other parts of the warranty will not be affected.
Liabilities
Luceco’s total liability in connection with the provision of the Products shall be limited to the price paid by the customer for that Product.
Luceco shall not be liable for any loss of profit, or any special, indirect or consequential loss, or any costs, damages, charges, fees or expenses except for liability that Luceco is not allowed to exclude by law.
These terms do not affect or reduce your or any end user’s statutory rights or limit or exclude or purport to limit or exclude any Luceco liabilities which under law cannot be limited or excluded.
